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FAQ

How do I open an account/How do I register?
Opening an account with us is fast and easy, simply go to Open Account and complete the registration form entirely. Please fill in every field carefully; making sure the data you are entering is accurate.

Please take the following points in consideration:

1. Your account name must be unique, and it should not contain special characters.
2. Your account name can contain numbers, but it must start with a letter of the alphabet.
3. Your account name must be from 3 to 15 characters long. Please keep in mind that spaces are counted as characters.

By being our valued member, you will have the opportunity to take advantage of our signup and weekly bonus promotions.
You must be over 18 years of age in order to play.
For easy access to your casino account, please remember to write down your information and keep it in a safe place.

I cannot open an account
If you are experiencing difficulties signing up, it may be because either the account name selected is already in use or is written in a bad format.

In order to create your account we require that you enter a unique code (one that has not been previously used by anyone). Please take the following points in consideration:

1. Your account name must be unique, and it should not contain special characters.
2. Your account name can contain numbers, but it must start with a letter of the alphabet.
3. Your account name must be from 3 to 15 characters long. Please keep in mind that spaces are counted as characters.

What do I do if I forget my account name/ password?
If you have forgotten or misplaced your account information, simply contact our readily available representatives.

For faster service and security purposes, and to guarantee all your data is kept confidential and safe, we kindly request you include your telephone number and date of birth to verify we are providing the information exclusively to the account holder.

Can I change my login Id/ account name?
For security purposes, it is not possible to modify your account name; however, your password can be changed.
To have your password changed, simply contact our representatives and they will be happy to change it for you. You will need to provide us with your current account name and password as well as the new password desired. If you've misplaced your current password, we will need you to include your telephone number and date of birth for verification.

How do I change/ update my personal information?
To change your personal information as registered. Please contact our representatives. You will need to provide us with your current account name and password. If you've misplaced your password, we will need you to include your telephone number and date of birth for verification.

How do I close my account?
Your account will close automatically after 60 consecutive days of not logging in. Make sure to withdraw any available funds before the end of this 60-day period.

Is my account secure?
ezEcash.com uses 128 bit encryption to ensure the highest level of privacy and confidentiality of your data, to avoid interception or alteration when it is transmitted. Our goal and commitment is providing you with security on all your transactions.

How do I receive a history of my financial transactions?
Simply contact an ezEcash.com representative at [email protected] requesting this information and he/she will have it sent via e-mail in a timely manner. Please be sure to include your telephone number and date of birth for security purposes.

How do I add credits to my account/ make a deposit/ purchase casino chips?
To add funds to your casino account, please go to the Cashier and select the Add Funds button. You will be taken to ezEcash's Electronic Cash Machine, where you have the option to transfer funds from your ezEcash account, make a purchase with the card on file or use another card, if preferred. Credits are automatically added to your account within seconds.

What is the minimum deposit?
The minimum deposit is $20.00. A deposit will make you eligible to receive wonderful bonus promotions to keep enjoying our fantastic casino games!

Which currency can I play in?
At this time all transactions are processed in US Dollars and will be converted by your bank using the current rate of exchange.

What payment options do I have?
You can deposit funds using any of the following:

-Visa or MasterCard
-Pay Pal
-Money Order
-Check
-Bank Wire

Visa and MasterCard deposits are credited immediately, However other methods of deposit will be credited to your account after they are verified by our accounting division.

What credit cards can I use?
You may use Visa or MasterCard charge, debit or check cards to make your purchases.

Do credit card fees apply?
We do not charge any fees on deposits. We recommend that you check with your issuing bank (bank that issued your credit card). They may apply extra charges to your purchase for the processing of internet transactions.

Why is my credit card being declined?
Declines may result for any one of the following reasons:

1. Entering incorrect expiration date.
2. Entering incorrect mailing address on the application form. (the mailing address where you receive your credit card statements)
3. Your credit limit has been exceeded.
4. Using a credit card type not accepted by ezEcash.com

Please contact your bank for details regarding this issue and try again.

How is my purchase reflected on my bank statement?
Your purchase will reflect as ezEcash.com or Firecash.com/34641 on your bank statement. If you have any questions as to whether or not charge belongs to our casino please contact ezEcash.com customer care at [email protected] or telephone 800-773-4829 and they can verify any charge made for us.

What is the cashier and how does it work?
The cashier provides the facility to either deposit or withdraw funds from your casino account. It also lets you transfer your current ezEcash.com balance fully or partially to your casino account and vice versa.

What is ezEcash?
ezEcash.com International, Inc. is our Electronic Cash Machine. ezEcash handles all of our financial transactions: purchases, transfers, refunds. ezEcash uses 128 bit encryption to ensure the highest level of privacy and confidentiality of your data, to avoid interception or alteration when it is transmitted. Your information will not be displayed to any third parties.

How do I cash out/make a withdrawal?
In Order to cash out go to the 'Cashier' and use the 'Withdraw' option. Enter the amount you wish to withdraw and submit the form.
You will receive a confirmation within seconds of your request. If you have not received it yet, please contact an ezEcash.com representative at [email protected] and they will be able to confirm your withdrawal request.

Can I withdraw my money at any time?
For verification purposes, you are required to wait 8 hours after your last deposit to your casino account is made before you are able to request a cash-out. You may proceed to withdraw the desired funds after the 8-hour period.

Please be advised of our bonus requirements. Your bonus amount will be deducted if the stated wagering requirements have not been met. Please contact our representatives to find out more about our bonus requirements for a specific bonus code.

What are your policies for cashing out bonuses?
Bonus requirements vary from promotion to promotion; Please contact our representatives to find out the requirements to cash out the specific bonus offer you have or will receive.

Requirements are included in all promo letters.

Are there any charges when I withdraw?
Withdrawals are subject to a 1% fee up to a maximum charge of $100. In addition your bank may impose internet transaction fee, please contact your bank for information regarding this issue.

A Fast Track Refund can be issued at your request for a $10 charge. In addition, a delivery fee below will be deducted from the withdrawal amount and the balance will be forwarded to you by your nominated withdrawal method.

Wire fee of US$50.00 if your bank is located in the United States.

Wire fee of US$75.00 if your bank is located Internationally.

Fed-Ex Express Delivery fee of US$25.00 if you are located in the United States.

Fed-Ex Express Delivery fee of US$40.00 if you are located Internationally.

In the event that you provide us with an incorrect mailing address, there is a $25.00 fee for reissuing that particular check. We will only reissue a check 1 month after it has been mailed to an address in the US and 2 months if they were mailed internationally.

Please contact an ezEcash.com representative at [email protected] for more information.

Can I modify/cancel my withdrawal after I make it?
Depending on the status of your withdrawal, you may or may not be able to modify/cancel it. Please contact an ezEcash.com representative at [email protected] for more information.

How do I receive my bonus promotion?
Just make a purchase and enter the Bonus Code given in the slot provided. If you forgot to enter the bonus code or feel uncertain as to whether or not it was added, feel free to contact our representatives; they will add the relevant bonus to your casino account immediately! Be sure to ask for the cash out rules for the bonus amount added.

What are your policies for cashing out bonuses?
Bonus requirements vary from promotion to promotion; please contact our representatives and find out the requirements to cash out the specific bonus offer you have or will receive. Be sure to read the Disclaimer at the bottom of every promo letter you receive and at our site on the advertising banner.

How are winnings paid and how long does it take?
When a withdrawal is requested, your credit card will be refunded up to the amount of your purchases and the excess will be sent by mail as a check to the address on record. For more information on how each individual withdrawal is processed, please contact ezEcash.com at [email protected]

Bank Wire Transfers are sent upon request. Appropriate fees will be deducted from the withdrawal amount and the balance will be forwarded to the bank account in which you supplied wire instructions for.

All withdrawals are verified by our Casino Care representatives prior to sending verification to ezEcash.com. ezEcash.com normally processes your credit card refund on the next business day after it receives verification from our casino; however, this may not reflect on your credit card for the next 3 to 5 business days, depending on bank processing. Checks may take up to 2 weeks due to verification and/or postal service delivery.

Will I receive a redeem confirmation?
You will receive a confirmation email from ezEcash.com as soon as we give them a verification code that the funds are available for withdrawal. If you have not received it yet, please contact an ezEcash.com representative at [email protected] for more information.

How does my refund show on my bank statement?
Your refund will reflect on your statement as credit from ezEcash.com or FireCash/34641.

If you need further assistance, please contact an ezEcash.com representative at [email protected] for more information.

I have not received my credit/check/refund. What should I do now?
Redeems are usually processed on the next business day of your request. Please contact your bank and ask them to review your statement to confirm whether or not the refund has been posted. Please allow up to 2 weeks for receipt of checks due to international mailing services.

If you need further assistance, please contact an ezEcash.com representative at [email protected] for more information.

Is wagering online legal?
We operate in compliance with applicable local laws and licenses.

Since laws vary based on each players specific location, whether on not you should play depends upon the locale which governs your movement in the free world. For more information on the legalities of gaming online in your jurisdiction, contact your local officials for more information.

All users must be at least 18 years of age.

Is the casino licensed?
The casino is fully licensed to operate on the World Wide Web and complies with applicable local laws. We support and work closely with the Interactive Gaming Council's on its efforts and development of a fair Code of Conduct for Internet gaming establishments. You will find us listed under iGlobalMedia.

Is my privacy ensured?
Your information will not be displayed to any third parties. We do not, without authorization, disclose information about your name or other identifying particulars of you, or use this information for a purpose other than the purpose for which the information was given. The confidentiality of your data is guaranteed.

What are casino rules & regulations?
Please click here to view our Rules & Regulations, Terms & Conditions.

Do I need to download the casino in order to play?
No. It is not necessary to download the casino. You can play simply by clicking on Open Account and using our online version. However, If you want the best graphics and fastest connections please download our software.

Should I play the Html, Java or Multi-User version of the games?
We offer No Download Html and Java games.

Our Html games can be played with any operation system with an Internet Browser.

Our Java and Multi-User games require a Java Enabled Browser such as Netscape 4.0, Microsoft Internet Explorer 4.0+ or AOL 4.0+ (AOL is not recommended for best performance).

We recommend the Java version because they offer the most amazing Hi-Fi sound and 3D graphics and are 100% state of the art.

However, If you want the best graphics and fastest connections please download our software.

How do I enable Java on my computer?
To enable Java in Internet Explorer:

1. Select "View"
2. Select "Internet Options"
3. Select "Advanced" tab
4. Scroll down to Java VM
5. Check on Java logging enabled, Java JIT complier, Java console enabled.
6. Click "OK". Log off your browser to save the settings.
To enable Java in Netscape:

1. Select "Edit"
2. Select "Preferences"
3. Select "Advanced"
4. Check on Enable Java, Enable JavaScript, Enable Java script for mail and news. Log off your Internet browser to save the settings.

What is the recommended screen setting?
Both our Html and Java systems were designed to fit into the 800x600 screen setting so that you don't need to scroll up/down or left/right to play our games.
To do so:

1. Click on the "Start" button on Windows
2. Click on "Settings"
3. Then click on "Control Panel"
4. Then "Display" Icon (monitor)
5. When the Display window opens, click on the "Settings" tab.
6. Look at the Screen Area setting in the lower right corner of the Display window.
We recommend a screen area setting of 1024x768, or higher. The larger the screen area setting, the more you will be able to see on one page.

Should I play the Html, Java or Multi-User version of the games?
Why are the graphics not loading properly? If the games are only partially loading, clearing the cache memory will usually solve this. Images and text from Web pages you visit are stored on your hard drive for fast reloading when you return to them while you're still logged on. When the cache fills up, performance can slow down.

How to clear your browser's cache:
In Internet Explorer:

1. Select "View" from the menu bar at the top of your browser
2. Select "Internet Options"
3. Select "General" tab
4. Delete files in "Temporary Internet Files"
5. Restart Explorer and try reloading the games.
In Netscape Navigator:

1. Select "Edit" from the menu bar at the top of your browser
2. Select "Preferences"
3. Select "Advance"
4. Select "Cache"
5. Click on "Clear Memory Cache" and "Clear Disk Cache"
6. Restart Netscape and try reloading the games.

If you are using AOL for Windows 95 (32 bit):

1. Click the "My AOL" Icon on the toolbar, and click "Preferences" on the drop-down menu. The Preferences window appears.
2. Click the "www" button. The www Preferences Screen appears.
3. Under the Temporary Internet Files heading, click "Settings". Note: Temporary Internet Files is located under the Advanced tab for IE 3.0 users, or under the General tab for IE 4.0 users.
4. Click the "Empty Folder" button. A dialog box asking if you want to delete all your temporary Internet files appears.
5. Click "yes"
6. Click "ok". The Settings window disappears.
7. Click "ok". The AOL Internet Properties window disappears.
8. Close the Preferences window.

Why is the system slow?
Slowness is considered one of the major drawbacks to the Internet, resulting in frustratingly long download time. This issue cannot be traced to a single problem, as there can be multiple reasons why the loading time is slow; however, the biggest reason is the explosive growth of the World Wide Web and its huge demand.

Definitely, the interactivity that has won the Web so many fans comes at a price: slow responses and overworked routers.

Please be assured that the connection speed does not affect your gaming results in any way. Our games continue to work as randomly and fairly as usual; however, we kindly suggest you please log out and log back in when the Internet is less congested and be sure to avoid visiting websites containing many graphics at peak hours such as lunchtime and after-dinner.

You may also want to verify that your connection is working properly and contact your ISP (Internet Service Provider) for details.

What is a Communication Failure?
Communication failure usually happens due to a weak Internet Connection. It can also occur due to browser mis-configuration, the transmission rating of your modem or the need to clear the cache memory and ensure that Java is enabled properly. It can also happen if you have many applications opened as you play the games.

If you experience a communication failure when in the middle of a game, the exact state of your game will have been saved when next logging back into our Casino, so you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.

What do I do if I get disconnected while I am playing?
The exact state of your game will have been saved when next logging back into our Casino, so you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.

Can I play for free?
We regret to inform you that we are unable to provide you with a trial account at the moment, due to our overwhelming popularity and use.

Are there any service charges for playing at this site?
Your deposit is fully available and we do not charge any membership fees; instead, you can receive a bonus for each purchase made and receive free extra cash to enjoy our casino games! All amounts charged to your credit card and transferred to our casino will be totally accessible to you.

What games can I play?
We offer you a great variety of casino games in Java and Html versions, chosen to guarantee your enjoyment and satisfaction as our valued member. You can also play the Multi-User games, where you can interact with other members while you play.

We have Blackjack, Poker, Keno, Slot Machines, Craps, Baccarat, Roulette and more!

I need help playing the games.
If you do not know how to play a certain game and you are interested in learning, please click on the Rules button and a detailed explanation will appear. If you still have questions, please send an e-mail to Customer Support and our gaming experts will gladly help you get started.

How does the system handle unfinished games? / What happens to my money if I exit the game or it freezes?
The exact state of your game will always be saved in our logs. If the connection is lost, when you log back into our Casino, you can complete it exactly from where you left off last time. If the bet has been placed, the game continues to run on our server, and a result will be recorded and reflected on your casino balance. You are always protected from any accidental monetary loss.

How do I display the rules for the game I am playing?
Simply click on the Rules button, located on the game's screen and the information will be displayed. If you still have questions, please send an e-mail to Customer Support and our gaming experts will gladly help you get started

How can I view my gaming records?
Please contact our representatives requesting your game records and they will provide it for you. Be sure to include your account name and the dates and games you desire to view.

 

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